At Volex we believe that there is always room for improvement, and kaizen is what helps us get better and maintain competitive advantage. At Volex, every activity, every interaction, every production instruction is highly standardised. Yet at the same time, our operations are highly flexible and responsive to customer demand.
How can that be?
The secret is simple: years of hard work, human ingenuity and continuous improvement. We always start with the basics: Customer – first! Everyone in the company knows: Volex is here to serve our customers.
To help us fulfil our mission, we choose to focus on our People and our Processes.
Our supervisors don’t just tell people what to do. They act as coaches and mentors, constantly striving to lead by example, looking for better ways to manage, learn and solve problems. This continuing process gives us increasingly deeper insights into our own work.
Stability of our processes is another key to our success. We work tirelessly to standardise our processes, setting baselines, benchmarking and then driving to the next level. We believe that there is always room for improvement and kaizen is what helps us helps get better and maintain competitive advantage.
Our problems? No, our opportunities!
For us, problems are opportunities. We never ask, ‘Who is wrong?’, but we always focus on ‘what is wrong’. The rule is: ‘First, look at the facts, and then, ask ‘‘why’’ until you get to the root cause’.
Every day we ask ourselves these questions:
- What is value-added and what is not?
- How do we know we are working correctly?
- How do we know that the outcome will be free of defects?
- How can we identify a problem before it occurs?
Through diverse teams working collaboratively, learning and sharing insights across the organisation, we are able to drive our performance through a philosophy of constant kaizen and rigorous process standardisation.