ISR London

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Job Title:               Inside Sales Representative – EMEA

Department:         Sales

Location:               London, UK               

Salary:                    Competitive                             

 

Position Overview

The primary duty of the Inside Sales Representative is to deliver excellent customer relationship management in support of the EMEA sales organization. To achieve this objective he/she will build solid, in-depth relationships with customers and the Volex EMEA field sales team aimed at fulfilling a trusting rapport and expanding the customer's commitment to use Volex as a supplier.

Essential Job Functions

Salesforce.com maintenance activities and follow up with sales team                 

Assist sales team with various account management activities

Maintains relationships with customers by providing support, information, and guidance through regular communication

Be the “voice of the customer”  inside Volex

Support VP Sales with maintenance of customer targets and leads & basic market research

Assisting sales team with accurate sales forecasting

Support sales team with preparation of basic presentation material (Powerpoint)

Assist sales team with periodic price update requests (quarterly updates etc)

Works closely with Customer Service/Order Management team to support customer needs

Manage EMEA sales website enquiries

NPI and ECO follow up for sales team

Samples request support

Analytical reporting

Identifies operational or system issues and resolves or escalates as appropriate.

Ability to respond to rapid change, perform duties with accuracy and with a strong degree of urgency, prioritize and perform work without detailed supervision

Initiates, drives, and responds to company or team initiatives through such activities as:

Identifying potential growth accounts (utilizing Market Development, Market Share reports, etc.) and proactively seeking out the opportunity.

Skills and Attributes

3+ years’ Inside Sales or Customer Service role ideally in the interconnect area

Detail orientated

Experienced user of Salesforce.com preferred.

Proficient with Microsoft Office tools (Excel, Powerpoint, Word)

Understanding of product costing (Bill of Material) would be an advantage

Fluent in written and spoken English (other European languages an advantage)

Experience in a manufacturing company a plus

Ability to work independently

Ability to occasionally travel to customers

Strong problem solving skills

Interfaces with:

All levels of sales organization

New and existing customers

All levels of operations team

Senior executive management

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